Returns and Exchanges:

We want you to be happy with your DealerToolbox (DTB) store purchases. If you are not satisfied, return your order within 30 days for an exchange, credit or refund. We regret that freight charges are not refundable.

Please insure any returned packages. Please contact our customer service department to arrange for the return. All returns should be sent to:

RBEM

Attn: ECM Dealer Toolbox Returns

1946 West Cook Road

Fort Wayne, IN 46818

Questions? Contact Customer Service at 1-260-416-5489, Monday through Friday 9:00 a.m. to 5:00 p.m. EST.

Privacy:

The Dealer Toolbox (DTB) Privacy Statement to you:

Personal Information Received Online:

We do not require any personal information from you to browse our website or place orders. Shipping and billing information can either be entered directly into the DTB Store, or managed off-site by using the PayPal Express Checkout feature.

We do require your name, address, phone number, e-mail address and credit card information when you place an order. This information is for the purpose of confirming, shipping and charging your order. Your phone number will only be used for our internal, order-related purposes. A shipping address will be asked for if it is different from the billing address.

If you have an existing account on the DTB Store or theDealerToolbox.com informational site, you can also use this login information to place an order. Store accounts allow you to view past orders, manage shipping and billing addresses, and more.

If you have questions or concerns about your personal information, you may reach use using the following methods:

RBEM

Attn: ECM Dealer Toolbox Support

1946 West Cook Road

Fort Wayne, IN 46818

Your e-mail address will never be shared with any other individual or company. It is used by the DTB Store to confirm your order or follow-up on a support question. You may also choose to receive information on new products, special offers and handy tips from us by signing up for our e-mail list on our registration page. We do not receive any information about our visitors from any other source.

Use of Cookies:

A cookie is a small text file that is placed on your hard drive that enables a website to establish a unique connection with your computer. It does not hold or save any personal information. In a store site like ours, this special identifier is what makes it possible for our site to attach a log-in to your specific computer, collect items to your cart, and keep track of generic information, such as how you use our site so that we may be able to make our store better for our customers.

Site Security:

You do not need to worry about the process of sending us your credit card information. We use secure 256-bit AES encryption and industry-standard SSL certificates to verify that your financial information is protected. You can determine if you are in a secure area of the website by the key or lock on the bottom of your screen, and double click on the icon to view the details of our security certificate.

Children Under the Age of 18:

Please have your parents' permission before placing an order or registering with us.

Copyright of Materials:

All materials contained in this Website are protected by copyright laws and may not be reproduced, republished, distributed, transmitted, displayed, broadcast or otherwise exploited in any manner without the express prior written permission of Regal Beloit Electric Motors.

External Link Disclaimer:

Some of DTB Store pages contain links to external web pages and sites. These links are provided as a convenience to users and for information purposes only. The DTB Store bears no responsibility for the availability, accuracy, legality, or content of any external sites or for that of subsequent links from there. The DTB Store also does not endorse, warrant, or guarantee the information, opinions, products or services offered by any external site.

If you have questions or concerns regarding any of the policies or disclaimers referred to here please contact our Customer Service staff at 260-416-5489.